Shipping Policy for LuxeGoldenn

Effective Date: January 16, 2025

At LuxeGoldenn, we are committed to delivering your luxury rings securely and efficiently. This Shipping Policy outlines our order processing, shipping options, and delivery terms. By shopping with us at luxegoldenn.com, you agree to the terms detailed below.

1. Order Processing

1.1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Custom-made or engraved items may require additional processing time, typically 5-10 business days.

1.2. Business Days

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Delivery Times

We offer several shipping options to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Shipping Carriers

We partner with reliable carriers such as USPS, FedEx, and UPS to ensure timely delivery.

3. Shipping Costs

Shipping fees are calculated based on:

  • The weight and dimensions of your order.
  • The selected shipping method.
  • Your delivery location.

Free Shipping

We offer free standard shipping on orders over $200 within the United States.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor your shipment in real-time.

5. Address Accuracy

To ensure successful delivery:

  • Provide accurate and complete shipping information at checkout.
  • LuxeGoldenn is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If you need to update your address after placing an order, contact us immediately at contact@luxegoldenn.com or (540) 338-8177.

6. Delivery Issues

Lost or Damaged Packages

  • Notify us within 7 days of the estimated delivery date if your package is lost or damaged.
  • We will work with the carrier to resolve the issue and may provide a replacement or refund as necessary.

Missed Deliveries

  • If a package is marked as delivered but you did not receive it, check with your neighbors or contact the carrier directly.
  • For further assistance, contact us at contact@luxegoldenn.com.

7. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to pick it up from the carrier location:

  • We will contact you to arrange for reshipment.
  • Additional shipping fees may apply for resending the package.

8. International Shipping

At this time, LuxeGoldenn ships exclusively within the United States. We are working to expand our shipping options to include international destinations in the future.

9. Holiday Shipping

During peak holiday seasons, delivery times may be extended due to high order volumes and carrier delays. We recommend placing your orders early to ensure timely delivery.

10. Cancellations and Modifications

If you wish to cancel or modify your order before it ships, contact us immediately at contact@luxegoldenn.com or (540) 338-8177.

  • Once an order has been shipped, cancellations or modifications are no longer possible.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

At LuxeGoldenn, we are dedicated to ensuring that your shopping and delivery experience is seamless and stress-free. Thank you for trusting us with your luxury jewelry needs!